본문바로가기

CUSTOMER CENTER

홈 > CUSTOMER CENTER> Exchange/Refund Policy

What can I do for you?/Contact our customer service center if you have any questions about Doota. Your inquiry will be quickly answered.

Exchange/Refund Policy

Products not used and not damaged for up to seven days after purchase can be exchanged or refunded according to the dispute resolution guidelines for consumers issued by the Korea Fair Trade Commission
You can get a refund or replace your purchased item if you can verify your purchase from Doota mall store(s) with a receipt, price label, etc

Exchange
  • You can exchange your purchased item with another same product and same price.
  • If you purchased a product at a discounted price, you can exchange or get a refund at the same price you paid.
Refund
  • Refund is made only to the payment method you used when purchasing your item. If you want to cancel your credit card payment, make sure to bring with you your credit card and receipt
  • All gifts or premiums offered to you must be returned in their original forms.
After-sales Service
  • Chargeable: After the end of the warranty period
  • Free: Within the warranty period, provided that this does not apply to items mishandled by the consumer or repaired at a location other than the Doota mall store
Customer Service Center Hours
  • AM 10:00 ~ PM 11:00
Call Center
  • Our operators will kindly answer your calls.
  • Tel02.3398.3333
Ask Online
  • Our operators will kindly answer your calls.
  • GO
FAQ
  • GO